Delete your account and data

How to request deletion

Email support@mylifepapers.com from the verified address registered to your purchase. No account login or product code is required to make the request.

We delete the data described below within 7 days and email you to confirm once it's done.

What we delete

• Synced vault data. Any encrypted record blobs you stored in our cloud (Plus/Trial sync) are permanently removed. These were never readable by us (they're encrypted with a key only you hold), but they're erased regardless.
• Trusted Access links. Any active Trusted Access links you created, and their encrypted contents, are deleted.
• Pairing records. Any device-pairing data is removed (this also expires on its own).
• Your email. The registered email is erased. We keep only the purchase information required for financial and tax records, with no vault contents attached.

What stays on your device

Your records are stored on your own device, encrypted. We cannot reach them and a deletion request does not touch them. To remove the local copy, uninstall the app. On a fresh install there is nothing left to recover unless you have synced or paired elsewhere.

This is permanent

Deletion cannot be undone. Once your synced data is erased and your local copy is removed, those records are gone. We have no back channel to restore them. If you only want to stop syncing, you can switch your sync provider in the app instead of deleting your account.

Questions about a deletion request? Emailsupport@mylifepapers.com.